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Cloud computing is usually described in one of two ways. Either based on the cloud location, or on the service that the cloud is offering.

Based on a cloud location, we can classify cloud as:

  • public,
  • private,
  • hybrid
  • community cloud

Based on a service that the cloud is offering, we are speaking of either:

  • IaaS (Infrastructure-as-a-Service)
  • PaaS (Platform-as-a-Service)
  • SaaS (Software-as-a-Service)
  • or, Storage, Database, Information, Process, Application, Integration, Security, Management, Testing-as-a-service

Built from the ground up inside ConnectWise Manage, CloudConsole allows ConnectWise Manage to be extra cloud friendly. As a technology solutions provider today, you’re dealing with the potential havoc of managing, monitoring, and billing for Microsoft® Office 365™ and Azure™.

With ConnectWise CloudConsole, you can:

  • Implement the only multi-tenant solution that allows you to manage, monitor, and bill for Office 365 and Azure™ directly inside ConnectWise
  • Meet the growing demand for cloud services support
  • Rely on a solution built from the ground up by ConnectWise


  • Manage multiple clients from a single pane of glass
  • Manage all users, groups, mailboxes, servers, SQL databases, and more
  • Add or remove Microsoft accounts quickly and easily
  • Manage Office 365 and Azure licenses directly from the company screen


  • Monitor Office 365, Exchange Online™, Azure Active Directory, usage stats, and more
  • Receive service tickets inside of ConnectWise, and see disruption alerts from LabTech
  • Automatically generate an opportunity or ticket in ConnectWise
  • Create a quote in Quosal automatically based on preset triggers
  • Proactively contact clients when outages occur


  • Automate billing from ConnectWise agreements for Office 365 and Azure
  • Deliver one invoice to your clients, no matter what services you offer
  • Prorate billing and bill for EMS