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IT Process & Documenation

 

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Documentation Management Best Practices Start Here

Find, track and know everything. Enjoy unmatched efficiencies, transparency and consistency throughout
your organization with our award-winning, SOC 2-compliant documentation management platform.

All Features

MyGlue

Track Any Asset

Integrations

Relationship Mapping

Runbooks*

Documentation Automation*

Domain & SSL Tracking

Knowledge Base & SOPs

Secure Password Vault

SOC 2 Compliance

GlueConnect

Mobile App

Chrome Extension

Documentation Collaboration

Engagement

Immutable Audit Trail with Restore

Version Control with Rollback

Access Control

Workflows

Deep Search

Single Sign-On*

Premier Success*

Completion Profile

Import & Export

Template Library

Checklists

Team-Based User Experience

*Available on the Enterprise plan only.

  • Contact us for your local pricing

MyGlue

 

The simple, smart, and secure solution to help you protect your clients’ digital footprints. MyGlue offers the same password and process functionality of IT Glue, only packaged for small-medium sized businesses. Your clients will experience the same near-instant productivity gains with MyGlue as you’ve come to depend on with IT Glue.

Track Any Asset

 

With our completely customizable asset tracking engine, customize and enforce documentation standards to suit even your most specific requirements. Track highly technical elements like wireless, virtualization, and server components or non-technical assets.

You’ll love ensuring that everything is documented and enforced, compliant with your standards, and seamlessly linked with other related documentation. Flexible Assets are fully customizable, so you can track anything you want, your way.

Integrations

We have dozens of integrations with major PSA, RMM, BDR and other platforms, making IT Glue the single source of truth for your business.

With our Public API, you can build your own integrations, or leverage our community resources to take your documentation to the next level.

Relationship Mapping

Zero degrees of separation. Link related items together, so that all the information you need is at your fingertips. Rapidly define and understand relationships between various elements of your documentation. Dramatically reduce research time and provide instant peripheral vision and awareness.

Empower your team towards a self-service culture, reduce “shoulder tapping” and put everything within a few clicks. Build new relationships on the fly to continuously deepen and improve the resolution of your documentation.

Runbooks

With Runbooks, you’ll be able to generate professionally formatted documentation packages, in PDF format. One of the biggest benefits is the ability to have offline access to structured information in IT Glue.

This feature allows you to create runbooks for individual, multiple or all clients at the same time. Runbooks facilitate greater visibility into asset relationships between assets within IT Glue.

Documentation Automation

 

Extend your documentation and integrate with your other platforms with our RESTful API. Provide programmatic access to read and write your account data, and connect with third-party tools and systems for which we may not have an integration.

Facilitate the automation of documentation to speed the creation and maintenance of your documentation. The possibilities are limitless.

Domain and SSL Tracking

Ensure that all of the internet domain names you manage are protected on an ongoing basis against expiration and critical DNS changes with our domain tracker engine.

All changes are tracked as revisions, and expirations can be configured to automatically trigger notifications.

 

Knowledge Base & SOPs

If it’s worth doing, it’s worth documenting. Make processes repeatable by creating and storing KB and SOP documents in IT Glue. Microsoft Word- and Lucidchart-integrated to make your life even easier.

Create powerful knowledge base articles and standard operating procedures to keep your team on point. Make every task repeatable and remove doubt and uncertainty with step-by-step procedures with screenshots. Embed diagrams and link your articles easily with the rest of your documentation in IT Glue.

 

Secure Password Vault

Secure your world with an immutable audit trail, next-generation password vault & management engine which is fully integrated and linked with all of your documentation.

Top security features include granular access control, version management and detailed activity logs all within our ultra-secure, SOC 2-compliant platform. Sleep better with next-level password management featuring access control, at-risk password report, and audit trail.

SOC 2 Compliance

Consider where your business’s crown jewels (your information) are stored today. As a leading cloud-based software company, we understand the importance of your information and refuse to ask you to “just trust us”. As such, IT Glue has invested significant resources, both initially and ongoing, to achieve SOC 2 compliance.

This comprehensive certification demonstrates adherence to Trust Service Principles across key areas, and covers all aspects of the business including engineering, support and human resources.     

GlueConnect

Team up with MSPs on the other side of the planet, or with our GlueConnect Certified Providers, for round-the-clock NOC and ticket coverage. Whether you’re looking to share within your organization, business partners, contractors or clients, we give you the tools and control to do so easily.

GlueConnect allows you to link your account securely with other accounts for collaborating with or outsourcing to Certified IT Glue Service Providers.

Mobile App

Access your important passwords on the go with our powerful mobile app for iOS and Android, complete with secure Touch ID and fingerprint authentication.

Chrome Extension

Automatically sign in to websites using data stored in IT Glue, prevent shoulder surfers from seeing confidential passwords, and save time from manually searching and copying passwords from within IT Glue.

The IT Glue Chrome Extension is available through the Google Web Store.

Documentation Collaboration

Granular permissions allow you to choose which documents to share, and which not to share, giving you full control over who sees what. Easily and securely share documentation with your business partners, clients and 3rd parties for painless and worry-free collaboration.

Take advantage of our powerful access control features to eliminate wasted time and frustration, while ensuring an immutable audit trail with version control. Grant selective access to other IT Glue partners or certified IT Glue Service Providers with GlueConnect.

Engagement

Measure and reward great performance of your team, enabling a culture of documentation excellence. Drive results and ensure the environments you support are completely and properly documented.

Take advantage of our Public API to present real-time team engagement statistics on your favorite dashboard tool.

Immutable Audit Trail with Restore

Gain full transparency and ensure compliance by understanding exactly what is being accessed, created, updated and deleted within your documentation.

When mistakes happen, easily track down the cause to restore deleted items or revert to an earlier version.

Version Control with Rollback

Your very own time machine. Remember every iteration of every change, forever. Automatic versioning and rollback of virtually everything including passwords, devices, domains, SSL certificates, and all custom asset types.

Easily spot when changes were made, pick the desired version, and revert back in a few clicks. When things go missing, restore them just as easily from the immutable audit trail in the activity logs.

Access Control

Granularly control access to all resources by developing a customized, secure information hierarchy based on roles, users and groups.

Easily control and limit access to specific assets or even entire organizations.

Workflows

Granular control over notifications helps you to only create tickets for managed services customers, to control which expiries you receive notifications for, to create password or document webhooks, and configure notifications based on client status.

Deep Search

The powerful search you need to run at full speed. Instant gratification. Find exactly what you’re looking for virtually instantly with our powerful, intelligent search engine.

Search across and within all of your asset types, across organizations or within individual ones, to find the exact information you are looking for in seconds.

Whether you’re looking for a serial number, IP address, password, or business application, we’ve got you covered.

Single Sign-On
(Enterprise Plan)

Reduce the hurdles in your sign-in process and cut down on password sprawl by integrating IT Glue directly into your Single Sign-On (SSO) provider of choice.

Enjoy a decreased reliance on passwords, and greater control over access to your documentation. We support most of the top SSO providers with SAML or JWT.

Premier Success (Enterprise Plan)

Enjoy our in-depth, consultative approach to designing, implementing and maintaining your documentation platform.

In addition to our standard world-class success and support teams, access real-time, live chat based support, customized 1-on-1 onboarding, deep implementation and setup.

Also take advantage of Flexible Asset design and implementation of all of our most exciting features like Notifications, Engagement, Public API, SSO, and GlueConnect.

Completion Profile

Mind your knowledge gap.

Improve business decisions and facilitate best practices by clearly seeing what information you’re missing and where, enabling you to rapidly plug the holes and get back to running at top speed.

Import & Export

Accelerate your documentation journey with our powerful import and export features.

Whether you have existing knowledge base articles in Microsoft Word, Confluence, or a pile of spreadsheets, we’ve got the tools to help you bring the data in. Export individual organizations (e.g. customer offboarding) or all of your documentation (for peace-of-mind backup) on demand.

Leverage our Public API to build customized import, export or synchronization tools.

Template Library

Stop reinventing the wheel and adopt best practices with pre-built operations templates and our entire library at your disposal, many of which are based on ITIL and industry best practices.

With standardized templates, your staff will document the same way, every time – process = power.

Checklists

The Checklists feature allows users to create lists of actions items, known as Tasks, within an organization and then assign them to specific team members. Manage your team’s workflows, and gain visibility into the status of critical tasks. Use checklist templates to create standardized process checklists that can be deployed in any organization.

Team-Based User Experience

Tailor your users’ IT Glue experience with our role-based design.

Customize the sidebar view to the various teams in your organization. Limit the visibility of non-technical assets for technical teams, and vice-versa.

Further tune the interface by individually hiding unneeded documentation elements.

Documentation software you’ll fall in love with.

Proven, best practices-driven IT documentation platform packed with features designed to help you maximize the efficiency, transparency and consistency of your team. Documentation is your most precious asset… nurture it and gain instant results.