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Service Desk & Help Desk

Prioritize help desk requests from email, live chat, system tray even phone calls for quick and efficient remote support to any client within Windows, Linux or Mac with file share and screen share options.

  • Mobile Application – Proactive Mobile Application for field engineers
  • Ticketing System
  • Automation – Auto healing and closing of tickets
  • Scripting – 100’s of Pre-defined scripts
  • Time Tracking – Track time against your SLA’s 
  • Timesheets – Manage your technician’s time
  • Appointments – Schedule your appointment and follow ups
  • Track Equipment Taken – Keep record of equipment been taken to clients
  • Track Equipment Returned – Track returns
  • Parts Ordered – Order and track parts been ordered
  • Quote Request – Request quotes and track quotes
  • Outlook Tasks – Schedule outlook tasks
  • Reports – Many details reports available 
  • Remote access – record your remote sessions for auditing or training 

and much more… TRY IT NOW!

 

Master Superior Service Delivery

Put People First and Leave the Processes to ConnectWise Manage

Clear lines of communication, error-proof ticketing, powerful documentation. ConnectWise Manage delivers it all, so you have the power to efficiently use your resources. Capture and track every step, maximize visibility, and establish workflows so you can deliver exceptional customer service.

Know Your Business Better

See Every Vital Detail with ConnectWise Manage Reporting

Make strategic, data-driven decisions for your business with powerful reporting and informative dashboards. Discover a centralized view of every aspect of your business.

How ConnectWise Manage Helps You Achieve Service Excellence

Implement Simpler Ticketing

Great service starts with a ticketing strategy that can manage requests coming from every direction – phone calls, emails, even live chats. ConnectWise Manage ticketing captures all communication, then tracks and documents every step until the job is complete.

Power the Potential of Dispatch

Dispatch holds the key to creating order when it comes to managing resources. ConnectWise Manage provides easy visibility into service team availability, allowing quick prioritization and intelligent scheduling.

Get Instant Support with Chat

Innovative chat functionality from ConnectWise Manage allows multiple requests to be handled simultaneously and immediately, with real-time, two-way communication and visibility. Every conversation is logged and clients have instant access to you whenever they need you.

Be Anywhere with Mobile

Your tech team’s productivity shouldn’t be tethered to the office. ConnectWise Manage Mobile gives 24/7 remote access to everything from scheduling to documenting work and tracking time, so efficiency in the field knows no bounds.

Automate for Better Service

One sudden emergency can derail your entire service schedule if you’re not prepared. ConnectWise Manage workflows simplify the process by automating the escalation of service tickets, notifications, and team assignments so you stay on track.

Report on Your Service Health

To make strategic decisions about your company’s service management, you need all the facts. ConnectWise Manage service dashboards and reporting options provide data on ticket details, issue resolution times, and service team performance.

 

Customize your ticket view to include all the facts you need on a single screen, choose the information you need most, and arrange it in a way that works for you.

Gain full visibility into your team resources for efficient daily schedule management and prioritization of emergencies.

Stay on top of ticket aging, time-to-resolution history, and total billable hours all with on-demand, one-screen data.